Job Overview
We are seeking a compassionate and dedicated Healthcare Customer Service Representative to join our remote team. This position is ideal for individuals who are passionate about making a positive impact in the lives of others by providing essential support related to prescription benefits.
Key Responsibilities
- Efficiently manage a high volume of inbound and outbound calls while maintaining a professional demeanor.
- Utilize healthcare information systems to effectively research and respond to customer inquiries regarding prescription benefits.
- Assess customer needs promptly, address concerns, and offer suitable solutions.
- Cultivate strong, trusting relationships with customers through active listening, empathy, and exceptional service.
- Meet established performance and quality metrics consistently.
- Adhere to workplace guidelines and maintain professional conduct at all times.
- Ensure comprehensive resolution of all incoming inquiries and issues.
Required Skills
- Outstanding customer service abilities with a strong emphasis on problem-solving.
- Experience in call center settings is advantageous, especially in healthcare or insurance environments.
- Proficient in clear and professional communication, both verbally and in writing.
- Strong active listening capabilities and meticulous attention to detail.
- Possess a friendly, patient, and empathetic demeanor.
- Demonstrate a robust work ethic and a collaborative mindset.
- Adaptable to a fast-paced and evolving work environment.
Qualifications
- This is an entry-level position; prior experience in a customer service role or call center is beneficial.
Career Growth Opportunities
Joining our team offers a solid foundation for those seeking to advance in the customer service field, particularly within healthcare and insurance sectors.
Company Culture And Values
Our organization is committed to creating a supportive and professional environment where teamwork and dedication to helping others are paramount.
Compensation And Benefits
- Hourly rate: $18.00 per hour
- Fully remote position, allowing you to work comfortably from home.
Benefits May Include
- Medical, dental, and vision insurance
- Critical illness, accident, and hospital insurance
- 401(k) Retirement Plan (pre-tax and Roth options available)
- Life Insurance (including AD&D for employees and dependents)
- Short-term and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program (EAP)
- Paid Time Off (PTO), vacation, or sick leave
Schedule Options
- Option 1: Monday, Tuesday, Thursday, Friday, Saturday (8:00 AM - 4:30 PM CST), with Wednesday and Sunday off.
- Option 2: Tuesday, Wednesday, Thursday, Friday, Sunday (8:00 AM - 4:30 PM CST), with Monday and Saturday off.
Application Deadline
Please submit your application by December 19, 2024.
Employment Type: Contractor
